Frequently Asked Questions (FAQs)

Are my funds federally insured?

Yes. Deposits are insured to at least $250,000 by the National Credit Union Association (NCUA), a Federal Government Agency.

How do I add joint owner to my account?

To add a joint owner, fill out a new Member Application with the primary AND joint owner’s information. We will also need a copy of the joint owners ID and a secondary form of ID. (Social Security card, debit card, insurance card, etc.)

How do I change my name on my account?

To change your name, bring a government issued form of ID into one of the branches for us to make a copy of.

How do I put a stop payment on a check?

Log in to Online Banking; click the Estatements/Alerts/Settings tab and choose “Stop Pay” under the Member Requests drop down box.

Who do I call if my checks or debit card is lost or stolen?

Call Member Services at 423-870-7610, and then choose option 4.

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